There are many things to consider for a first time buyer of On-Hold Message Systems
To begin with, let’s reduce any feelings of buyer anxiety by guaranteeing, you won’t be a ‘pioneer’. The business has been tried, tested and been proving its worth since 1962.
That’s when factory owner Alfred Levy discovered that he had some wiring problems at his factory, ‘He discovered that a loose wire was touching a metal girder on the building. This made the building a giant receiver so that the audio broadcast signal from a radio station next door would transmit through the loose wire and could be heard when calls were put on hold. Levy patented his work in 1966. While other advancements have come to change and enhance the technology, it was this initial patent creation that began the evolution for today’s music on hold. https://en.wikipedia.org/wiki/Music_on_hold
Today, countless millions of businesses around the world are, politely asking some of their callers to, ‘please hold.’
Q & A’s FOR A FIRST TIME BUYER
- Are messages on-hold expensive? Different suppliers have different prices, but overall ROI is excellent.
- Where and how do I get the messages? We, you, or both of us write scripts. We provide music, voices, recording and message production. We send the messages to you for play on your telephones.
- How do I play the messages on my phones? A digital message on-hold player is part of the package. Just plug in the player and your callers hear your messages.*
- Is it hard to set up? Can I do it myself? Sure! The program is emailed to you in MP3 format. You 1) download, 2) save to your desktop, 3) drag onto a flash stick, 4) plug into the player’s USB port, and your callers are hearing your messages on your telephones.
- Will my phones play messages on hold? Most telephone systems built over the past 20 years will. If in doubt check your phone manual or with your telephone installer to be sure your phones can accommodate on-hold messages. And remember, telephone adapters are available.
- Impact On-Hold also offers a Remote download, Digital player.This model is best for larger firms or those with a number of locations.
(Just ask for Ken)